Frequently asked questions

1. What is self pay?

Self pay is an alternative way of getting the treatment you need by paying for yourself. You might want to choose this option if you are not eligible for NHS-funded care, want to be seen at a more convenient time of your choosing, or don’t have private health insurance. Our aim is to make high quality hospital care as accessible and flexible as possible, to help you get back on your feet sooner. With our affordable options, when compared with other private hospitals, private treatment might cost less than you always thought.

2. How much does treatment cost?

The cost of surgery depends on which procedure you are having. Our price list can be found here. Because we offer high quality care from our established treatment centre, without the costly extras you might associate with private hospital treatment, we are able to offer you more affordable prices; fast access to great treatment doesn’t have to break the bank. The final cost of your treatment will be determined following your initial consultation and will be unique to your individual needs.

3. I’ve already seen a consultant on the NHS, but have been told I have to wait for treatment – can I still pay for myself?

We know that being treated sooner can have a huge impact on your quality of life, so if you would like to explore the option of paying for yourself please contact us using the enquiry form or visit your local Care UK hospital website for details of their Self Pay Advisors. Changing your path from the NHS to self pay is simple, and you may even see the same consultant, as all of our doctors also treat NHS patients.

4. How and when do I pay?

You can pay by debit card, credit card, cheque, or bank transfer (BACS). Payment is required before your surgery date, but after your initial consultation. Alternatively, you can pay monthly via a credit agreement with our finance partner, Chrysalis Medical Finance. 0% interest options are available to help you spread the costFind out more about our finance options here.

5. Do I need a GP referral?

Yes, you need to ask your GP for an ‘open referral’ before attending your consultation with us. We can also accept open referrals from other healthcare professionals, such as physiotherapists, optometrists or dentists.

6. How quickly can I be treated?

We pride ourselves on our short waiting times, so your access to treatment could be significantly quicker with us. Please contact us using the enquiry form or visit your local Care UK hospital website for details of their Self Pay Advisors, who will be able to give you the latest information on waiting times.

7. Can I choose my consultant?

In order to keep our waiting times low and provide the best possible service to all of our patients, we do not give you the option to choose your consultant. This allows us to schedule your care as quickly as possible, so you don’t have to wait any longer than necessary. However, we will guarantee that you see the same consultant throughout your journey with us; they will be with you every step of the way, from consultation, to treatment, to aftercare. All of our consultants are highly skilled and experienced and adhere to the strict quality and governance standards we set, which mirror those of the NHS.

8. What if I have a problem after my surgery?

We have a dedicated patient helpline number at each hospital for you to call if you have any queries or concerns following your surgery. You will receive a telephone call from one of our clinicians the day after you return home, and you will have a check-up appointment and/or physiotherapy depending on the type of surgery you’ve had. We’ll make sure that you’re looked after for as long as you need our care.

  • The thought of cataract surgery under local anaesthetic was terrifying me. Several friends had been to the Shepton Mallet Treatment Centre so I opted for it. I fell on my feet. I could not have had better treatment in such a reassuring and kind atmosphere anywhere. Everyone was so understanding and I will always owe thanks to my consultant surgeon for offering me the choice of the multifocal lens as I was a suitable patient – after 55 years I no longer have to wear glasses. I find medical establishments challenging to say the least but this truly was an excellent experience. Thank you.

    Mike, April 2017

  • I had an operation for Dupuytrens carried out by Mr Ferrer and have to congratulate you for the wonderful treatment I have received throughout the day. I cannot praise the staff highly enough, from the reception staff, all the nurses who dealt with me, the Consultant Anaesthetist and finally Mr Ferrer the surgeon. I was kept fully informed every step of the way by everybody involved. I could not have received better treatment from anywhere of that I am sure. I have been praising your facility to all my friends and colleagues ever since.

    Orthopaedic patient, May 2017

  • I cannot fault any of the nurses or the consultant. They were all wonderful and after being home from the operation, I even had a phone call from one of the nurses asking how I was. Great service, Thank you!

    Patient, May 2017