When you visit a website, it may send small files to your computer called cookies. These cannot be used to identify you personally, but can make the website work more efficiently for you by improving the time required to access pages and reducing the number of times you need to enter information. Cookies also enable website owners to understand how people are using the website so they can improve the online experience they provide. Most browsers can be programmed to reject cookies, or to warn you before you download them, however this may hamper your experience of the websites you visit. Information on how to manage cookies may be found in your browser’s help button, or in more detail on websites like About Cookies.
This table tells you more about what cookies we use, and why we have them.
Cookie: Care UK session cookies
Name: uid, uit, uvc
Session cookies are used by our website to perform certain functions such as sending us a message via contact forms on our site, or listing your recently viewed pages. If you choose to disable cookies, you will not be able to use these functions and our site will be unable to alert you to the cause of any errors you may encounter on the website.
Cookie: Google Analytics
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These cookies are used to collect anonymous information about how visitors use our site. We use the information to help us improve the site and identify which information is most important to our visitors. The information provided by these cookies includes the number of visitors to the website, where visitors have come to the site from and the pages they visited. Our cookies do not monitor your browsing habits once you have left our site. Additional information about these cookies is available on Google’s privacy page.
Name: _qca, _mkto_trk, optimizelyBuckets, optimizelyEndUserId, optimizelyPendingLogEvents, wooMeta, wooTracker, JSESSIONID
This cookie is set by Facebook to support our Facebook share panel to enable our site visitors to link to our pages from within their Facebook account. More information can be found on Facebook’s cookie page.
This cookie is used in the Twitter feed which appears on several pages of our site. If you are already logged in to Twitter these cookies would have already been set. However if you are not logged in and not visited any sites with a twitter widget it will set a Guest ID. These cookies do not store any personal information.
Cookie: Google +1
Any personal information we collect from this website is used only in accordance with the Data Protection Act 1998 and other applicable laws. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting job applications, monitoring how customers use the website and issuing emails for us. These third parties will not be allowed to use your personal information for their own purposes.
You have the right to request a copy of any information that we currently hold about you. In order to receive such information, please send your contact details including address and payment of £10 to cover administration expenses to the following address:
850 The Crescent
Colchester Business Park
Our complaints procedure is based on three stages detailed below and is designed to make sure that we work with you to resolve any complaints as quickly as possible.
Contact first with the local manager and clinician to discuss your concerns and if this is the case arrangements will be made for this to happen at a mutually convenient time.
You can make your complaint:
In person / by telephone – ask to speak to the Manager and investigation will proceed.
If you are unhappy with the response you received from the local Manager you can request an internal review.
Depending on the nature of your complain, please choose one of the following two contacts:
Secondary Care Managing Director
5-6 Napier Court Napier Road
Primary Care Managing Director
5-6 Napier Court Napier Road
If, following internal review – stage two, you are still dissatisfied with the outcome of the internal investigations; you may request an external review of your complaint,
The Parliamentary Health Service Ombudsman (PHSO)
CQC National Customer Service Centre
Newcastle upon Tyne
The NHS complaints procedure is available through the department of Health’s website (www.dh.gov.uk).
The Independent Complaints Advocacy Service (ICAS) provides support in dealing with complaints.
Details of your local ICAS office can be found at:
You can also contact ICAS via:
• Email at email@example.com
• Telephone on 0330 4409000
At anytime you can request that your complaint is handled under the NHS Complaints Procedure, which entitles you to be represented by the Independent Complaints Advocacy Service (ICAS).
Mike, April 2017
Orthopaedic patient, May 2017
Patient, May 2017