Website Privacy & Cookies
- Any personal details you knowingly provide us with through forms or email, such as your name, address or telephone number.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates)
- Your IP Address: this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to measure your usage of the website. We cannot read, see or use your IP address.
When you visit a website, it will send small files to your computer called ‘cookies’. These cannot be used to identify you personally, but can make the website work more efficiently for you by improving the time required to access pages and reducing the number of times you need to enter information. Cookies also enable us to understand how people are using the website, like how long they stayed on a page, which articles they read or if information could be found, so that we can improve the online experience we provide. Most browsers can be programmed to reject cookies, or to warn you before you download them, however this may hamper your experience of the websites you visit. There are essential cookies used on this site. Information on how to manage cookies may be found in your browser’s help button, or in more detail on websites like About Cookies.
This table tells you more about what cookies we use, and why we have them.
Cookie: Care UK session cookies
Name: uid, uit, uvc
Session cookies are used by our website to perform certain functions such as sending us a message via contact forms on our site, or listing your recently viewed pages. If you choose to disable cookies, you will not be able to use these functions and our site will be unable to alert you to the cause of any errors you may encounter on the website.
Cookie: Google Analytics
Name: _utma, _utmb, _utmc, _utmz, _ga, _gid, collect, _dc_gtm_UA-XXXXXXXX-X, _gat_cqcTracker, test_cookie, gwcc, NID
These are set and used by Google Analytics to track user activity. They collect information about how visitors use our site. We use the information to help us improve the site and identify which information is most important to our visitors. The information provided by these cookies includes the number of visitors to the website, where visitors have come to the site from, the pages they visited and more. We use the information afterwards to compile reports to improve a website visitors experience. Additional information about these cookies is available on Google’s privacy page.
Third party cookies
These are cookies that may be controlled and set by external services or tools and used to enhance our site and provide usage information.
Cookie: Google Translate
This cookie is set when using the Google translate feature to save the setting you used. We do not track information through this.
Name: APISID, CONSENT, HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID, VISITOR_INFO1_LIVE, YSC:
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Cookie: Facebook Pixel
Conversion tracking helps us measure the return on investment of Facebook Ads by reporting on the actions people take after viewing one of those ads. The pixel tracks if we have been contacted after a user views a Facebook ad and where the contact first happened.No personal information is collected as a result of this cookie or pixel.
What we do with your information
Any personal information we collect from this website is used only in accordance with the General data Protection Regulations and other applicable laws. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting job applications, monitoring how customers use the website and issuing emails for us. These third parties will not be allowed to use your personal information for their own purposes.
You have the right to request a copy of any information that we currently hold about you. In order to receive such information, please send your contact details including address to the following address:
Care UK Quality and Governance Team
5-6 Napier Court
Our complaints procedure is based on three stages detailed below and is designed to make sure that we work with you to resolve any complaints as quickly as possible.
Contact first with the local manager and clinician to discuss your concerns and if this is the case arrangements will be made for this to happen at a mutually convenient time.
You can make your complaint:
In person / by telephone – ask to speak to the Manager and investigation will proceed.
If you are unhappy with the response you received from the local Manager you can request an internal review.
Depending on the nature of your complain, please choose one of the following two contacts:
- For Treatment Centres, Clinical assessments and Treatment Services (CATS) and Minor Injury and Illness Units (MIIU), please contact:
Secondary Care Managing Director
5-6 Napier Court Napier Road
- For GP practices, NHS 111, out-of-hours and prisons, please contact:
Primary Care Managing Director
5-6 Napier Court Napier Road
If, following internal review – stage two, you are still dissatisfied with the outcome of the internal investigations; you may request an external review of your complaint,
The Parliamentary Health Service Ombudsman (PHSO)
CQC National Customer
Newcastle upon Tyne
The NHS complaints procedure is available through the department of Health’s website (www.dh.gov.uk).
The Independent Complaints Advocacy Service (ICAS) provides support in dealing with complaints.
Details of your local ICAS office can be found at:
At anytime you can request that your complaint is handled under the NHS Complaints Procedure, which entitles you to be represented by the Independent Complaints Advocacy Service (ICAS).